| Abstract: |
In today's complex and interconnected business environment, brand reputation has become a critical asset for companies seeking to establish trust, credibility, and loyalty with their customers. Nigeria's politically sensitive environment presents unique challenges for businesses, particularly multinational corporations (MNCs), as they navigate the complexities of local politics, cultural nuances, and regulatory requirements. International Breweries Plc, a leading brewing company in Nigeria, operates in a highly competitive and politically charged environment. As a subsidiary of the world's largest brewer, Anheuser-Busch InBev, International Breweries Plc must balance its global brand reputation with the unique demands of the Nigerian market. The study investigated the relationship between brand reputation and consumer perception in Nigeria's politically sensitive environment, using International Breweries Plc as a case study. The study was anchored on the Reputation Management Theory. This theory provides a robust foundation for understanding how consumers construct perceptions of corporate reputation based on their interactions with organisations, socio-political affiliations, and cognitive processing of brand-related information. A mixed method of quantitative and qualitative approaches that involved descriptive survey research design and in-depth interviews was employed. Two distinct populations: residents of Rivers State as general consumers and employees of International Breweries operating within the state. The sample size of 380 respondents was determined using Krejcie and Morgan (1970) sampling method. Data were collected using both questionnaire and interview guides. To ensure the validity and reliability of research instruments, experts in the field conducted face and content validity assessments, while a Cronbach’s Alpha coefficient of 0.80 was obtained to confirm internal consistency. Furthermore, presented and analysed using descriptive statistics where data were presented in frequency distribution tables as well as weighted mean scores (WMS). Findings show that respondents agreed that media and word-of-mouth communication contribute to shaping consumer perception by highlighting the benefit of products, highlighting the quality of products, evaluating the health benefits of products and educating the people about the products. Based on the finding, the study recommends that the company should strengthen the brand narrative of their flagship productions by highlighting their unique qualities and the positive impact they have on the community, reinforcing its reputation as a product of choice.
|
